Privacy Policy

1. Introduction

BuildTrust ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Account Information: Email, name, phone number, address, business name (for Service Providers)

Credential Information: License number, insurance status, bonding status, business details (self-reported by Service Providers)

Usage Data: IP address, browser type, pages visited, time spent, device information

Communications: Messages between users, support tickets, dispute documentation

3. How We Use Your Information

• To create and manage your account
• To match Service Providers with job requests
• To send transactional emails (confirmations, updates, notifications)
• To improve and optimize our platform
• To prevent fraud and ensure security
• To comply with legal and regulatory requirements

4. Data Sharing

We do NOT sell your data. We share information only with:

• Other Users: Limited information (name, rating, reviews, service areas) visible on profiles
• Legal Authorities: When required by law or court order
• Service Providers: Contact information shared only when you choose to connect with a professional

5. Data Security

We employ industry-standard security measures including:

• End-to-end encryption for sensitive data
• SSL/TLS encryption for all communications
• Secure password hashing
• Limited access to user data by authorized personnel only

However, no system is 100% secure. We are not liable for unauthorized data breaches beyond our reasonable control.

6. Your Rights (CCPA/GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal holds)
• Opt-out of marketing communications
• Request a portable copy of your data

To exercise these rights, contact: privacy@buildtrust.com

7. Cookies & Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Track analytics and usage patterns
• Prevent fraud

You can disable cookies in your browser settings, though some platform features may not function properly.

8. Data Retention

We retain data as follows:

• Account Data: Until account deletion
• Credential Information: Duration of active listing + 3 years
• Project & Match Records: Duration of active status + applicable statute of limitations

9. Third-Party Links

BuildTrust may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

10. Children's Privacy

BuildTrust is not intended for users under 18. We do not knowingly collect data from minors. If we discover we have done so, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email. Your continued use constitutes acceptance of the updated policy.

12. Contact

For privacy inquiries, contact: privacy@buildtrust.com